There are three common reasons why your account may be paused: your funded account contract has not been signed yet, you have reached your Daily Loss Limit, or you have a payout request pending. This article explains each case and when your account is reactivated.
1. Contract not signed (funded accounts only)
If you have a funded account and have not completed your onboarding, your account may be paused until the following steps are completed:
Go to the "Identity Verification" tab on your dashboard and complete the KYC process.
Once KYC is approved, go to the "Contracts" tab and sign the required contract(s).
If you face issues with verification, you can contact our support team for a manual KYC request.
Your account will be reactivated shortly after completing these steps. If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.
2. Daily Loss Limit reached
If you have hit the daily loss limit, your account will be automatically paused as a risk control measure.
3. Payout requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
When will my account be reactivated?
Reason for pause | Reactivated when |
Contract not signed | Shortly after you complete KYC and sign the contract(s) |
Daily Loss Limit reached | At the next trading session |
Payout requested | At the start of the next trading session after the payout is approved |
Need help? If you are unsure why your account is paused or need help completing verification, feel free to contact our support team, we are happy to help!