š 1. Contract Not Signed (Funded Accounts Only)
If you have a funded account and havenāt completed your onboarding, your account may be paused until the following steps are completed:
Go to the āIdentity Verificationā tab on your dashboard and complete the KYC process.
Once KYC is approved, go to the āContractsā tab and sign the required contract(s).
Your account will be reactivated shortly after completing these steps.
š 2. Daily Loss Limit Reached
If youāve hit the daily loss limit, your account will be automatically paused as a risk control measure.
ā³ When will it be reactivated?
It will remain paused until the next trading session.
šø 3. Payout Requested
When you submit a payout request, your account will be paused temporarily until the payout is approved.
ā³ When will it be reactivated?
It will resume trading at the start of the next trading session after the payout is approved.
ā Need Help?
If youāre unsure why your account is paused or need help completing verification, feel free to contact our support team ā weāre happy to help!