In our evaluation program, we operate on a monthly subscription model that renews automatically each month. This article explains how renewals, rebills, and cancellations work, and what you need to do yourself to manage your billing.
Monthly renewal (not every 30 days)
The subscription renews on the same date each month, not after 30 days. For example, if you purchased your evaluation on March 21st, it will renew on April 21st, then May 21st, and so on. You can always check your next renewal date in the Billing section of your account, where you will also see which specific evaluation each subscription is assigned to.
How rebilling and resets work
Situation | What a rebill does |
Your account is breached | A successful rebill of your subscription will automatically reset your Evaluation account |
Your account is not breached | A successful rebill simply extends your current trading period for another month, until your next renewal date, so you can continue your progress |
Failed payment / cancellation | If a rebill payment fails, your subscription will be automatically canceled |
Important note on canceled subscriptions: once a subscription is canceled, whether you canceled it manually or it was canceled due to a failed payment, no resets will be issued. If your account was still active at the time of cancellation, it will be permanently closed. Once a subscription is canceled, the account cannot be recovered or reactivated under any circumstances.
Managing your subscription
Unless otherwise stated, subscriptions do not cancel automatically. You are responsible for managing your billing.
Account type | If you pass | If you fail |
Elite Evaluation accounts | You must pay the Activation Fee to move to a funded account. Only after this fee is paid will your evaluation subscription stop | You must manually cancel the subscription in your dashboard to stop future recurring charges |
Elite Daily accounts | There is no activation fee. Your subscription will automatically end once you have passed the evaluation | You must manually cancel the subscription yourself to avoid being charged again |
How to cancel the subscription
If you wish to stop recurring payments, follow these steps:
Log in to the Members Area on our platform.
Go to the "Billing" section.
Select "Subscriptions". Here you will see all active subscriptions along with their renewal dates and associated evaluations.
Cancel any subscriptions you no longer need.
Failed payments
If a payment fails, the subscription will be canceled automatically, and the account will be closed. If you need to make a manual payment (due to card issues or other reasons), contact us immediately through Support Chat or Customer Support Email. This way, we can assist you in processing the payment manually and prevent your account from being closed.
Our subscription system is designed to give you continuous access to evaluations, but it is your responsibility to cancel if you no longer wish to continue. Always check your Billing section to track renewal dates and verify which evaluation each subscription covers. Questions? Email [email protected] or use the live chat on our website or dashboard.