NinjaTrader performs routine maintenance throughout the week. During these maintenance windows, new accounts cannot be created and will remain in a pending queue until maintenance is completed. If you purchase a Tradovate / NinjaTrader account during these hours, it may not appear immediately. This is normal and expected.
No action needed: your account is created automatically once NinjaTrader's maintenance has finished, usually within 15 minutes. Support cannot manually speed up the creation during maintenance.
NinjaTrader Maintenance Schedule (Central Time)
Below is the official NinjaTrader maintenance schedule.
Type | Days | Time (CT) |
Weekday Maintenance | Monday to Thursday | 4:00 PM to 5:00 PM CT |
Friday Maintenance | Friday | 4:00 PM to 8:00 PM CT |
Weekend Maintenance | Saturday to Sunday | Saturday 10:00 PM to Sunday 6:30 AM CT |
What This Means for Your Purchase
When maintenance is active:
New Tradovate/NinjaTrader accounts cannot be created immediately
Any purchase made during these windows will be placed in a queue
Your account will automatically be created once NinjaTrader's maintenance has finished
There is no action needed from you
Support cannot manually speed up the creation during maintenance
How Long Will It Take After Maintenance Ends?
Once NinjaTrader finishes maintenance:
Your account is in the queue and is usually created within 15 minutes
In some cases, it may take a little longer depending on system load
Rest assured, you will receive your account as soon as NinjaTrader processes the queue.
Why Does This Happen?
All Tradovate-based accounts (including Top One Futures accounts) depend on NinjaTrader's backend systems. When NinjaTrader is offline for maintenance, account creation is temporarily paused. This affects all prop firms using Tradovate/NinjaTrader, not only us.
Still Don't See Your Account After Maintenance?
If maintenance has already ended and your account still hasn't appeared, email us at [email protected] or message us through live chat. We're happy to check the status for you.