Individuals or entities with citizenship in or residing in the countries listed below are prohibited from accessing Top One Futures services. This article also explains what to do when you are traveling, whether to a restricted or a non-restricted country.
Restricted countries
Restricted countries (A to Z) |
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Afghanistan | Ethiopia | Pakistan |
Albania | Ghana | Palestine / Palestinian Territory |
Algeria | Guinea-Bissau | Panama |
Angola | Iceland | Papua New Guinea |
Antarctica | Indonesia | Philippines |
Armenia | Iran | Russia (Russian Federation) |
Azerbaijan | Iraq | Rwanda |
Bahamas | Jamaica | Sierra Leone |
Barbados | Jordan | Somalia |
Belarus | Kazakhstan | South Sudan |
Bosnia & Herzegovina | Kosovo | Sri Lanka |
Botswana | Kuwait | Sudan |
Burkina Faso | Laos | Syria |
Burma (Myanmar) | Lebanon | Tajikistan |
Burundi | Lesotho | Trinidad and Tobago |
Cambodia | Liberia | Tunisia |
Central African Republic | Libya | Turkey |
Chad | Macedonia | Uganda |
Côte d'Ivoire | Malawi | Ukraine |
Crimea | Mauritius | Venezuela |
Cuba | Mongolia | Vietnam |
Democratic Republic of Congo | Montenegro | Yemen |
Djibouti | Morocco | Zimbabwe |
East Timor | Nicaragua |
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Ecuador | North Korea |
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What if I am traveling to a restricted country?
If you are traveling to a country listed under our restricted or limited regions, you are not permitted to place trades while physically located in that country. Doing so will result in a hard breach of your account due to regulatory and compliance constraints. To ensure compliance, travelers are encouraged to provide valid documentation, such as travel itineraries, boarding passes, and accommodation receipts, to confirm the legitimacy of their travels.
Important: if you plan to travel to a restricted country, please contact our support team in advance so we can place a note on your account. This is similar to our Inactivity Rule: we are happy to work with you as long as we are informed ahead of time. Additionally, confirming your travel details with these documents helps protect your account status during legitimate travel and avoids unnecessary interruptions.
What happens if I travel to a non-restricted country?
If you are traveling to a non-restricted foreign country, it is recommended to notify Top One Futures a few days in advance. Sending an email to [email protected] with your travel dates and destination ensures smooth access to your account and prevents login issues caused by foreign IP detection. For domestic travel within your home country, notification is optional but recommended to prevent any unforeseen issues with account access or payouts.
Valid supporting documents should be emailed to [email protected] for timely processing. Providing clear and legible documentation ensures smooth account management. If travel notification is not feasible before your trip, you can still take steps upon your return by logging in from an unrestricted region and contacting support to resolve account-related issues like flagged logins or restrictions.
In short
Situation | What to do |
Traveling abroad (any country) | Notify support in advance with your travel dates and destination, and submit travel documents such as itineraries and boarding passes |
Traveling to a restricted country | You can still own your account, but you cannot trade from there. Contact support beforehand so a note is placed on your account |
Domestic travel | Notification is optional, but it helps ensure uninterrupted account access and payouts |
Could not notify before the trip | Log in from an unrestricted region after your return and contact support to resolve flagged logins or restrictions |
Need more help? Message us through the live chat and we will get you sorted. You may also email us at [email protected] for further assistance with travel compliance requirements.